Privacy Policy

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and company information when you register
• Payment information when you subscribe to paid plans
• Email content, subscriber lists, and campaign data you create
• Communications with our support team
• Feedback and survey responses

Automatically Collected Information

We automatically collect certain information when you use SendPouch:

• Usage data and analytics about how you use our service
• Device information, IP address, and browser type
• Log data including access times and pages viewed
• Email performance metrics and engagement data

We use the information we collect to:

• Provide, maintain, and improve our email marketing services
• Process transactions and send email campaigns on your behalf
• Provide customer support and respond to your inquiries
• Send you service-related communications and updates
• Analyze usage patterns to improve our platform
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations and enforce our terms

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Service Providers

We may share your information with trusted service providers who assist us in operating our platform, including:

• Email delivery services and infrastructure providers
• Payment processors for billing and subscription management
• Analytics services to help us understand platform usage
• Customer support and communication tools

Legal Requirements

We may disclose your information if required by law or if we believe it's necessary to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate or prevent illegal activities

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and employee training
• Secure data centers with physical security measures
• Regular backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy:

• Account information is retained while your account is active
• Email campaigns and subscriber data are retained according to your settings
• Billing information is retained for tax and accounting purposes
• Analytics data may be retained in aggregated, anonymized form

You may request deletion of your account and associated data at any time.

You have certain rights regarding your personal information:

Access and Portability

You can access, update, or export your personal information through your account settings.

Correction

You can correct inaccurate information in your account at any time.

Deletion

You can request deletion of your account and personal information, subject to certain exceptions for legal compliance.

Marketing Communications

You can opt out of marketing communications by following the unsubscribe instructions in our emails.

GDPR Rights

If you're in the EU, you have additional rights under GDPR, including the right to object to processing and data portability.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Provide security and authenticate users
• Analyze how our service is used
• Deliver relevant content and advertisements

You can control cookie settings through your browser preferences.